Telehealth
Telehealth appointments are only available for patients in Texas.
New and established patients can connect with us from the comfort of home for routine office visits and cosmetic consultations. Receive a diagnosis, treatment plan, and prescription electronically submitted to your pharmacy – all through a virtual dermatology visit.
How to get Started
1. Schedule Your Appointment
Book online or call us at 520-886-4199 to schedule your Telehealth appointment at a specific date and time with your selected provider.
Upon scheduling your Telehealth appointment, you will receive two emails from us: one will have a link to access your patient portal; the other will have a link to access your Telehealth session. If you book your appointment online, you will also receive an email confirmation.
* For new patients: If you are new to Tuscon Dermatology, we ask that you e-sign our Office Policies & review the HIPAA Notice of Privacy.
2. Access your patient portal
Using the email you receive to access your patient portal or using the link below, you will need to log in to enter or update your health history and account information prior to your Telehealth appointment. If you have difficulty accessing your portal, please call 520-886-4199
* Note: If you login to your portal from a desktop computer that has a webcam (web browser Chrome v46 or newer; Mozilla Firefox v42 or newer), you can conduct your visit directly through the portal and skip step #3 below.
3. Log into PocketPatient™ App
From the email you receive to access your Telehealth link, download and install the PocketPatient app accordingly (or if already downloaded, the link will directly connect you to the App in your device).
Follow the instructions in your email to log in or create an account in the PatientPocket app.
At the time of your appointment, you will receive a pop-up notification through the app that it’s time to join your provider for the visit.
* Note: your visit will not appear in PocketPatient until the provider initiates the visit at your scheduled appointment time. Be assured the visit is scheduled and no further action is need. You will receive a pop-up notification from your provider when you can join the visit.
4. Prepay Now
If you are uninsured or your insurance plan will not cover a Telehealth visit, or if you are scheduling a cosmetic consultation appointment, please use the button below to submit your payment.
Frequently Asked Questions
Ideal issues to be addressed using Telehealth include cases of acne, rosacea, eczema, psoriasis, skin discoloration, rashes, melasma, spot checks, and itchy skin. Cosmetic consultations can also be done via Telehealth. Urgent medical and surgical appointments must still be scheduled for an in-person appointment. If you have an emergency, call 911.
Telehealth visits are covered by Medicare and many insurance plans (check your specific plan for coverage). If the patient is uninsured or their insurance denies the claim, the fee is $ for the visit.
All Telehealth patients need to have their own unique email address, so as long as that’s the case, they can participate. A parent or guardian must be present for all Telehealth visits at this time.
You may schedule your Telehealth appointment with the physician or provider of your choice. Please note that some of our providers may not offer the option of Telehealth appointments.
Call our office immediately if you need to cancel or reschedule. We require 2 hours of notice for cancelled Telehealth visits.
If you allow push notifications on your device for the PocketPatient application, you should expect both a pop-up notification & email when your provider has initiated the meeting. Once the provider initiates your video visit, the link will expire within 10 minutes if you do not join in. Please be sure to connect when you receive your notification. Call 520-886-4199 if you experience any difficulties.
Telehealth visits can be conducted through the PocketPatient app on your iPhone (iOS 11 or newer), Android (Android 7 or newer), or web browser (Chrome v46 or newer; Mozilla Firefox v42 or newer).